Troubleshooting

Use the following tips for help with Data Collector administration:

I get the following error when I start a registered Data Collector:

Registration to remote service failed.

The Data Collector was not correctly registered with Control Hub. For example, the Data Collector might have been deactivated. Or, the authentication token might not have been copied to the $SDC_CONF/application-token.txt file for the Data Collector.

For complete steps on registering a Data Collector, see Register Data Collectors.

I get the following error when I run a job:

com.streamsets.datacollector.execution.runner.common.PipelineRunnerException: 
CONTAINER_0158 - Cannot run the pipeline: 
[28d419461134b4d0299906a3b1eb9c92232dec5d] CONTAINER_0901 - Could not find stage 
definition for 'streamsets-datacollector-stats-lib:com_streamsets_pipeline_stage_destination_http_HttpDTarget'...

The system pipeline for the job failed to run because the job is running on a group of Data Collectors that do not have the statistics stage library installed. Control Hub requires that the statistics stage library be installed on each registered Data Collector so that it can run system pipelines on the Data Collector.

Use the Package Manager within Data Collector or use the Data Collector command line program to install the statistics stage library. For instructions on installing additional stage libraries, see installing additional stage libraries in the Data Collector documentation.

I get the following error when I use Control Hub to access a registered Data Collector installed on a cloud computing platform:

This site can't be reached.

If you register a Data Collector that is installed on a cloud computing platform such as Amazon Elastic Compute Cloud (EC2), configure the Data Collector to use a publicly accessible URL. For more information, see Using a Publicly Accessible URL.

I can't log into a registered Data Collector that is installed as on application on Microsoft Azure HDInsight.

By default, a registered Data Collector uses HTTP redirect headers to redirect logins to Control Hub.

When a registered Data Collector is installed as on application on Microsoft Azure HDInsight, the Data Collector must use the HTML meta refresh method to redirect logins to Control Hub. Enable the HTML meta refresh method by setting the http.meta.redirect.to.sso property to true in the Control Hub configuration file, $SDC_CONF/dpm.properties, located in the Data Collector installation.