Support Bundles

You can use Data Collector to generate a support bundle. A support bundle is a ZIP file that includes Data Collector logs, environment and configuration information, pipeline JSON files, resource files, and other details to help troubleshoot issues. You upload the generated file to a StreamSets Support ticket, and the Support team can use the information to help resolve your tickets. Alternatively, you can send the file to another StreamSets community member.

Data Collector uses several generators to create a support bundle. Each generator bundles different types of information. You can choose to use all or some of the generators.

Each generator automatically redacts all passwords entered in pipelines, configuration files, or resource files. The generators replace all passwords with the text REDACTED in the generated files. You can customize the generators to redact other sensitive information, such as machine names or user names.

Before uploading a generated ZIP file to a support ticket, we recommend verifying that the file does not include any sensitive information that you do not want to share.